About
IT Support Specialist with 2+ years of experience in network infrastructure maintenance, system administration, and end-user technical operations for 100+ users. Skilled in Windows Server administration, Active Directory, Microsoft 365, MikroTik and Fortinet network devices, QNAP NAS, CCTV systems, and IT asset management. Proven track record in resolving technical support tickets efficiently with an average response time under 30 minutes.
Work Experience
Skills
Project Timeline
Timeline of network infrastructure deployments and IT application engineering.
CCTV and Network Infrastructure Setup – Warehouse
Coordinated and assisted in deploying CCTV cameras, PoE switches, and network cabling for a new warehouse facility alongside external vendors.
Assetika IT Service Management (ITSM) Application
Developed an internal web-based asset tracking tool using Laravel, TailAdmin, and MySQL to simplify IT hardware inventory and user support logging.
Office Network & Firewall Maintenance
Assisted in updating firewall rules on Fortinet FortiGate 71G and reconfiguring MikroTik as a gateway for Office Warehouse.